Effective Date: 08/08/2026
Company: CareSkill Education LLC
Contact: cnaskillsathome@cnaskillsathome.com
By purchasing, accessing, registering for, or using a product or service offered by CareSkill Education LLC, including Practice Partner Connect™ or CNA Skills at Home — Student Success Coaching, you acknowledge that you have read, understood, and agree to these Product Terms & User Agreement.
CareSkill Education LLC provides supplemental educational resources and student-support services.
Our products do not replace enrollment in an approved nursing assistant or nursing education program, required classroom instruction, supervised laboratory or clinical training, faculty evaluation, or state certification or professional licensure requirements.
Nothing provided through our products constitutes medical diagnosis, medical treatment, legal advice, or professional clinical supervision.
CareSkill Education LLC does not guarantee:
admission to an educational program;
successful completion of a course or program;
a particular grade;
passing a school, state certification, or licensure examination;
certification or licensure;
employment; or
any other specific academic or professional outcome.
Educational success depends on many factors outside the Company's control.
All purchases are final and nonrefundable except where a refund is required by applicable law.
Customers are responsible for reviewing the applicable product description, access period, scheduling requirements, eligibility requirements, and these Terms before completing a purchase.
This language is safer than simply saying "no refunds under any circumstances." Arizona prohibits deceptive or unfair conduct in the sale of services, so a final-sale clause should not purport to eliminate rights that cannot legally be waived.
A purchase of Practice Partner Connect™ provides the purchaser with a limited, personal, nontransferable 90-day period of access to the Practice Partner Connect™ application and the features made available within the purchaser's account.
Practice Partner Connect™ is a supplemental CNA student support platform and may include study-partner matching, communication features, learning resources, the Skills Lab, Questions tools, AI-supported learning features, Nurse Nora/Nora Notes, study materials, progress features, meeting and scheduling tools, and other educational resources.
Features may be updated, improved, replaced, or modified as the platform develops.
Practice Partner Connect™ is a moderated platform.
After purchasing access, the user must create an account using accurate registration information. Accounts are subject to review and approval by CareSkill Education LLC before access is activated.
Approval is intended to support the safety and educational purpose of the community and is not guaranteed merely because a purchase has been completed.
Your 90-day access period begins on the date your Practice Partner Connect™ account is approved and activated.
At or before the conclusion of the 90-day access period, the account will automatically be deactivated unless a new access period has been purchased.
Practice Partner Connect™ is not an automatically renewing subscription. No new payment will automatically be charged when the 90-day access period ends.
Continued access requires a new purchase.
After a new 90-day access period is purchased, an eligible account in good standing will ordinarily be reactivated within 24 hours.
The new 90-day access period begins when the account is reactivated.
Accounts may only be used by the individual for whom they were created.
Users may not:
share usernames or passwords;
allow another individual to use their account;
sell or transfer account access;
impersonate another person; or
attempt to bypass account approval, access controls, or platform restrictions.
Practice Partner Connect™ is intended to provide a respectful educational environment.
Harassment, bullying, threatening behavior, discrimination, sexual misconduct, fraudulent activity, solicitation unrelated to the educational purpose of the platform, or other abusive conduct may result in moderation, restricted access, suspension, or account termination.
Serious or repeated violations may result in permanent removal from the platform without refund, to the extent permitted by law.
CareSkill Education LLC provides tools that may assist users in connecting with other students, but does not guarantee that a compatible study partner will be available or that any particular match will be successful.
Users remain responsible for deciding whether, when, and how to communicate or meet with another platform member.
Users must not post, upload, message, or otherwise disclose identifiable patient information or protected health information through Practice Partner Connect™.
Users should also exercise appropriate caution when sharing their own personal contact information with other members.
Practice Partner Connect™ may be used for legitimate studying and educational collaboration.
Users may not use the platform to:
obtain or distribute stolen examination material;
share secure or recalled certification/licensure examination questions;
facilitate cheating;
submit another person's work as their own; or
engage in conduct prohibited by their educational institution.
Some Practice Partner Connect™ features may use artificial intelligence to provide educational explanations, answer questions, organize notes, or assist with study materials.
AI-generated information may contain errors, omissions, or outdated information.
Students should verify important information using current course materials, instructors, authoritative references, and applicable state or testing requirements.
AI tools are supplemental educational aids and are not substitutes for instructors, clinical judgment, or professional healthcare advice.
Practice Partner Connect™ may interact with services such as Google Calendar, Google Meet, or Zoom.
Those services are operated by third parties and may have their own terms, privacy policies, availability requirements, and technical limitations. CareSkill Education LLC does not control third-party platforms.
Users retain ownership of content they create and submit to the platform.
By submitting content, the user grants CareSkill Education LLC a limited license to host, store, process, display, and transmit that content as reasonably necessary to operate Practice Partner Connect™ and provide its features.
Users may only submit content they have the right to use.
A Student Success Coaching package includes:
One 30-minute Initial Learning Assessment
plus
Four 30-minute individualized Student Success Coaching sessions.
The Initial Learning Assessment is used to discuss the student's educational background, current educational level, goals, learning preferences, study habits, strengths, challenges, and areas where support may be most beneficial.
The Initial Learning Assessment must be scheduled first.
The four Student Success Coaching appointments may then be scheduled, but each coaching session must occur on a date after the Initial Learning Assessment appointment.
All five appointments—the Initial Learning Assessment and four coaching sessions—must be scheduled and completed within 90 calendar days of the purchase date.
Unused sessions expire at the end of the 90-day period and are not refundable or transferable, except where otherwise required by law.
I would make the start point the purchase date very clear everywhere: checkout, receipt, scheduling page, instructional video, and terms.
Appointments may be rescheduled when the student provides at least 24 hours' advance notice before the scheduled appointment start time.
To request cancellation or rescheduling, the student must email:
cnaskillsathome@cnaskillsathome.com
The timestamp of the received email will be used to determine whether the 24-hour notice requirement was satisfied.
A rescheduled appointment must still be completed within the original 90-day eligibility period unless CareSkill Education LLC provides a written extension.
I recommend adding this clause because otherwise there is a hole in the policy:
Appointments cancelled with less than 24 hours' notice and appointments the student fails to attend are considered used and are not eligible for rescheduling.
That gives the 24-hour rule an actual consequence. If that is not what you intend operationally, we should change this section before publishing it.
If CareSkill Education LLC must cancel or reschedule an appointment, the affected session will not be treated as used.
When necessary, the Company may reasonably extend the student's 90-day completion period so that a Company-initiated cancellation does not cause the student to lose a purchased session.
I strongly recommend keeping this—it makes the policy much fairer and helps distinguish a customer's missed deadline from a situation caused by the business.
Student Success Coaching provides supplemental tutoring and educational guidance.
Sessions may address topics such as:
coursework;
medical terminology;
nursing or CNA concepts;
laboratory and clinical concepts;
study strategies;
test-taking;
exam preparation;
organization;
educational planning; and
related learning goals.
Coaching does not constitute formal faculty evaluation, clinical supervision, psychotherapy, medical care, or professional licensure preparation guaranteed to produce a particular result.
Student Success Coaching will not complete examinations, graded assignments, clinical documentation, or other academic work on behalf of a student.
Students are responsible for complying with their school's academic-integrity policies.
Students must not provide identifiable patient information during coaching sessions or submit materials containing protected patient information.
Any clinical situation discussed for educational purposes should be appropriately de-identified.
Unless otherwise indicated, CareSkill Education LLC owns or licenses the educational materials, graphics, videos, worksheets, software content, branding, logos, and other proprietary materials provided through its products.
Purchase provides the customer with a personal-use license only.
Materials may not be reproduced, sold, publicly distributed, uploaded to another service, commercially exploited, or republished without written permission.
Users may not record coaching sessions, platform meetings involving other users, or private communications without the permission of everyone involved and compliance with applicable law.
CareSkill Education LLC will make reasonable efforts to maintain its online services but does not guarantee uninterrupted or error-free access.
Temporary interruptions may occur because of maintenance, technical issues, internet outages, third-party service interruptions, updates, or circumstances beyond the Company's reasonable control.
CareSkill Education LLC may suspend, restrict, or terminate access when reasonably necessary to:
protect users;
protect the platform or Company;
investigate suspected fraud or abuse;
address violations of these Terms; or
comply with legal requirements.
To the fullest extent permitted by applicable law, CareSkill Education LLC is not responsible for indirect, incidental, special, or consequential damages arising from the use or inability to use its educational products or services.
To the fullest extent permitted by applicable law, the Company's aggregate liability relating to a particular purchased product will not exceed the amount the customer paid CareSkill Education LLC for that product.
I would have an Arizona attorney specifically review this clause before relying on it, because liability limitations are one of the provisions courts scrutinize more closely.
These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law principles, except where applicable law requires otherwise.
Any legal proceeding relating to these Terms that may lawfully be brought in Arizona shall be brought in an appropriate court located in Pima County, Arizona, unless applicable law requires another forum.
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.
CareSkill Education LLC may update these Terms when products, services, laws, or business practices change.
Material changes affecting an existing purchase will be communicated or presented for acceptance when appropriate. The version accepted at the time of purchase will remain available for business records.
These Terms, together with the applicable product description, Privacy Policy, and any other terms expressly incorporated by reference, constitute the agreement between the purchaser and CareSkill Education LLC concerning the applicable product.
Questions regarding these Terms may be directed to:
CareSkill Education LLC
Email: cnaskillsathome@cnaskillsathome.com
Website: www.cnaskillsathome.com